Returns & Refunds

Return period

We accept returns for most items within 7 days after delivery. We cannot accept returns after the 7-day period has lapsed, for any reason. This does not affect your statutory rights.

Reasons we accept

You changed your mind

All categories except those listed under what cannot be returned, and except products with broken seals or missing tags.

The size is correct but it does not fit as expected

Clothing and shoes only.

The item stopped working properly after use

All categories except clothing, sport and fitness items, and consumables.

The item arrived broken, defective or damaged

All categories.

The packaging was damaged

All categories.

Missing parts or accessories

All categories.

The item arrived used or expired

All categories.

The item appears to be fake or unauthentic

All categories.

Wrong item, colour, size or model

All categories.

What cannot be returned

For health and hygiene reasons, and because some products deteriorate or expire quickly, we cannot accept returns on:

• Detergent packs and tablets, and fabric deodorisers
• Drinks, beverages, groceries and food supplements
• Medicines and health products
• Underwear, beachwear and swimwear
• Make-up, facial skincare, body care, fragrances and haircare
• Hygiene products, and hand, foot and nail care
• Health and relaxation products, and adult products
• Stationery
• Earrings and other pierced jewellery

You can still return these items if you received the wrong item, a damaged or defective item, or a fake or inauthentic item.

We also cannot accept returns of customised items, items damaged after delivery, or used or worn items — unless they became damaged or defective after reasonable use.

Packaging your return

Return the item in the exact condition you received it, with its original packaging and all tags and labels attached.

Returned items remain your responsibility until they reach us, so please package them properly so they cannot be damaged on the way.

Refunds

If we accept your return, we aim to refund the purchase price within the period we confirm to you when the return is approved.

Where the item was incorrect, defective or damaged, we also refund the delivery cost.

Refunds are sent using the same payment method you used for the order, unless we agree another method with you.

If a return is not approved

All returned items are inspected so we can verify the reason given. If your return is not approved, we will explain why and make two attempts to re-deliver the item to you.

If both attempts are unsuccessful, you must collect the item within 60 days. After that period the item is forfeited.

Exchanges

We do not offer exchanges. If you would like a different size or colour, return the unwanted item under this policy and place a new order.

How to request a return

Message us on WhatsApp or through the chat on this site with your order number, the reason for the return, and a photo of the item. We will confirm whether the item is eligible and explain the next steps.