Contact Us
We reply to most messages within a few minutes during working hours.
How to reach us
Live chat
Use the chat button at the bottom of any page. If an agent is available your message goes straight to them. If not, we save your message and get back to you by phone or email.
+256 792 363104 — the fastest way to reach a person.
- General enquiries and orders: support@lizimasstore.com
- Data protection and privacy: compliance.alert@lizimasstore.com
- Legal enquiries: legal@lizimasstore.com
Getting a faster answer
When you message us about an existing order, include your order number and a short description of the problem. If an item arrived damaged or incorrect, a photo helps us resolve it in one exchange rather than several.
Keeping your account safe
Lizimas Store will never ask you for your password, your mobile money PIN, or a one-time authentication code — not in chat, not on WhatsApp, not by phone.
If someone claiming to represent Lizimas Store asks for any of these, do not provide them, and report it to us on the channels above.