Help Centre

Place an order

Browse by category, or use the search bar at the top of any page.
Open a product to see its photos, colours, sizes and price.
Choose your options and tap Add to cart.
Open your cart, check the items, then tap Checkout.
Enter your delivery details and confirm. You will see an order number on screen once the order is placed.

You do not need an account to browse, but you will be asked to sign in or register at checkout so we can attach the order to you and keep your delivery details for next time.

Payment options

We currently accept:

Cash on delivery — pay the rider when your order reaches you. Please have the exact amount ready where possible.
Mobile money — MTN Mobile Money. Card payment is not available yet.

Prices on the site are in Ugandan Shillings (UGX) and include VAT where it applies. Delivery is charged separately and is shown before you confirm.

We will never ask you to send money to a personal number. If anyone contacts you claiming to be from Lizimas Store and asks for a transfer outside checkout, stop and contact us.

Delivery & tracking

Delivery cost is calculated from the distance between our store and your delivery address, so you will see the exact amount at checkout before you confirm anything.

We deliver between 8:00am and 6:00pm.

Within Kampala — usually same day or next day.
Outside Kampala — typically 2 to 3 days, depending on the route.
Shipped items — some products are brought in specially and take 10 to 14 days to arrive. If your item falls into this group we will confirm the timeline with you after you order.

To follow an order, sign in and open My Orders. Each order shows its current status. Our rider will also call you on the number you gave at checkout before arriving, so please make sure it is reachable.

If nobody is available when the rider arrives, we will try again. Repeated failed attempts may mean the order is returned to the store.

Returns & refunds

Check your item in front of the rider where you can. If something is wrong, it is far easier to sort out immediately.

We accept returns within 7 days of delivery when the item is:

damaged, faulty, or not working as it should
not what you ordered
unused and still in its original packaging

For hygiene reasons some items cannot be returned, including underwear, earrings, cosmetics, and food and grocery items, unless they arrived damaged or spoiled. The full list is in our Returns & Refunds Policy.

To start a return, message us on WhatsApp with your order number and a photo of the item. Once we receive and check the item, a refund is sent back the same way you paid, normally within a few working days.

Read the full Returns & Refunds Policy

Your account

Registering lets you track orders, save delivery details and check out faster. You can create an account or sign in at any time.

Forgotten your password? Use the reset link and we will email you a link. The link expires after a short time and can only be used once, so request a fresh one if it stops working.

Contact us

Lizimas & Talent Enterprise

WhatsApp: +256 792 363104 — fastest way to reach us

When you write to us, please include your order number if you have one. It saves a lot of back and forth.